According to a recent survey conducted by the San Francisco Municipal Transportation Agency, only 52% of polled Muni riders have rated service as good or excellent. This percentage is the lowest approval rating in almost a decade.
Within the past year, Muni decreased service and drastically increased prices for its monthly pass from $45 to $70.
Despite the low satisfaction ratings, chief Nathaniel Ford of the SFMTA remains optimistic and believes that the changes made to Muni in the past year have caused negative impacts, but will ultimately lead to positive changes.
The SF Examiner got the opinions of two Muni riders with differing reactions. One stated that, even with the changes, Muni still “works for her.” The other rider disagreed with chief Ford’s assessment, citing issues with fare increases and the bus schedule’s undependability.
In a city, and especially a city whose residents depend so heavily on public transportation, a 52% satisfactory rating is far too low. The SFMTA needs to seek further ways to improve Muni in order to get where its commuters need to go, safely and satisfactorily.